FAQ
Frequently Asked Questions
Helpful information about decorative products, orders, payments, shipping, tracking, returns, refunds, and customer support.
Who operates NELQIROY?
NELQIROY is operated by Hangzhou Mituan Future Information Technology Co., Ltd.
What does NELQIROY sell?
We offer decorative sculptures, vases, candle holders, fragrance accessories, wall decor, mirrors, decorative trays, bookends, and tabletop clocks.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
How can I ask about dimensions or materials?
Email customer support with the product name and the specific detail you would like clarified.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and relevant photographs or videos so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
Should I send a return to the business address?
No. The registered business address is not automatically the return warehouse address.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.