Contact Us

You may contact Nelqiyro for questions about sculptures, vases, candleholders, fragrance products, wall decor, mirrors, trays, bookends, decorative clocks, product dimensions, materials, finishes, installation, care, ordering, payment, shipping, tracking, damaged items, incorrect items, returns, refunds, and general after-sales support.

Email is recommended when you need to send an order number, product link, photographs, measurements, screenshots, or a detailed explanation. Phone support is available during our stated customer-service hours.

If you need help before purchasing, send us the exact product name and tell us what you would like to confirm. Common questions include dimensions, material, color or finish, mounting method, product weight, care, fragrance details, included components, or general placement suitability.

For sculptures, mirrors, trays, bookends, clocks, and wall decor, measuring the intended area before ordering can help reduce fit-related issues.

For sculptures, vases, trays, bookends, mirrors, and clocks, please review dimensions, materials, finish, and intended placement. If any of these details are unclear, contact us before purchase.

For wall-mounted products, review the listed mounting instructions, dimensions, hardware information, and wall-surface requirements where provided. Installation suitability can vary depending on the wall type and mounting method.

For candleholders and fragrance products, review materials, dimensions, use instructions, and safety guidance. If using candles, keep flames away from flammable items and never leave them unattended.

For help with payment, order status, processing, shipping, tracking, delivery, or address corrections, contact us and include your order number and the email address used during checkout.

If tracking information has already been issued, include the tracking number when requesting delivery assistance.

If an order arrives damaged, incomplete, or different from what you ordered, please contact us as soon as possible. Include your order number, a clear explanation of the issue, and photographs when relevant.

Useful photographs may include the outer package, shipping label, damaged surface, broken glass or ceramic area, missing hardware, or the product detail that clearly shows the issue.

Please contact us before returning merchandise. Returns should not be sent automatically to the registered business address. If a return request is approved, customer support will provide the correct instructions and return destination.

Eligibility may depend on the reason for the request, product condition, included components, packaging, installation status, and other relevant circumstances.